Community Management AssociateHIRING & ONBOARDING 2021
Job Title: Community Management Associate
Department: Content & Creatives
Community Management is a key aspect of the business as it directly involves housekeeping and daily maintenance of a brand’s direct touchpoint: their social media channels. This is a role that requires focus on client stakeholder engagement between Clients/Brands and their immediate digital customers, while thinking quickly on your feet for solutions and intuitive suggestions that always put the consumers first.
Qualifications for the Job:
★ A college degree holder from any accredited university. New graduates are welcome to apply.
★ A well-rounded understanding of data-driven marketing, without fear of numbers;
★ A proven track record of handling customers and feedback on a constant basis;
★ A passion for writing in English, Tagalog, and Taglish;
★ A meticulous approach to rising trends in multiple industries.
Nice to Haves:
★ Graduated or specialized in related courses to the field of work, i.e. Marketing, IMC, Business Administration, Writing/Creative Communications;
★ 1-2 years of experience in the same or similar role;
★ Experience working directly with brands that have multiple digital touchpoints;
★ Existing certification from Facebook Blueprint Community Manager Exam;
★ Experience setting up and running back-end of social media channels from dashboard to analytics;
★ Experience working with small teams and start-ups.
Qualities that would help you succeed in the role:
★ High standards – You function on the idea of always working with best practices and hold yourself accountable in your work.
★ Detail-oriented – Nothing misses your keen eye fort he small things.
★ Attuned to people – You hold a passion for speaking to, and communicating with, all walks of life.
★ Gritty – For you, no matter how rocky the seas, it’s all water off a duck’s back. You are not afraid of rolling up your sleeves and getting down with the elbow grease.
★ Independent – You are a self-starter who can work well under pressure, given the fast-paced nature of the job and the industry.
★ Learner-type – Digital is a landscape that never stops changing, just like the algorithms that run the platforms. You are exactly the same when it comes to learning new things.
Job Roles & Responsibilities:
★ Handle the front & back-end of client’s social media accounts day-to-day;
★ Lead set-up of new social media channels, including but not limited to Facebook, Instagram, Twitter, and LinkedIn, in collaboration with Accounts & Performance Media teams;
★ Correspond with client’s marketing team/liaison day-to-day with regards to brand and business concerns sent via social media messaging;
★ Converse with all customers who engage on social media, using expert knowledge of the brand and products to assist in topline revenue for the client online;
★ Create and constantly update relevant documentation, FAQ sheets, and community management templates together with Senior PR & Communications Specialist;
★ Assist in the monthly reporting that analyzes, tracks, and monitors running ad campaigns on multiple digital platforms when needed.